Click the "My Account" link at the top right hand side of our site to check your orders status.
Frequently Asked Questions
Discount Offer
The first-time buyer discount is a special offer that provides 10% off your first purchase when you subscribe to our newsletter.
To receive the discount code, simply subscribe to our newsletter. You can do this by clicking the "Subscribe to get a 10% Discount!" button on the left side of our home page. Once you’ve subscribed, the discount code will be automatically sent to your email address.
If you haven’t received your discount code after subscribing, please check your spam or junk folder. If it’s not there, contact our customer service team for assistance.
You can enter the discount code at checkout. There will be a designated field where you can apply the code to receive your 10% discount.
No, the discount code is not valid for the following brands: Briggs & Riley, Samsonite, American Tourister, Jansport, and High Sierra.
No, the first-time buyer discount cannot be combined with other promotions, discounts, or offers.
Shipping
Orders amounting to $99 and up are eligible for our free shipping promotion but with restrictions.
Customers who live in the following provinces are not covered by our free shipping promotion as per our Shipping Policy: British Columbia, Alberta, Newfoundland and Labrador, Manitoba, Prince Edward Island, Nunavut, Saskatchewan, Yukon and the Northwest Territories.
Yes, Luggage City offers international shipping. For customers in the United States, we provide regular shipping options, though please note that any additional costs, such as duties and taxes, are not covered by Luggage City.
For customers residing in countries other than the United States, we encourage you to share your complete shipping address with us. We will then assess the shipping fees for your specific location, typically through a manual order form. Please be aware that, for international orders outside of the US, any associated duties and taxes will be the responsibility of the customer. We are committed to accommodating our global customers, making your shopping experience with us as convenient as possible.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Carry-On Luggage (Typically 18-22 inches):
- Ideal for short trips, weekend getaways, or when you want to avoid checked baggage fees.
- Fits in the overhead compartment of most airlines.
- Suitable for 2-4 days of clothing and essentials.
Medium Luggage (24-26 inches):
- Perfect for week-long trips or shorter trips where you need to pack more.
- Offers more space for clothing, shoes, and accessories.
- May still fit in the overhead compartment of some airlines but check with the specific airline's policies.
Large Luggage (28-32 inches):
- Best for extended vacations, long trips, or when you need to pack bulky items.
- Typically checked baggage, as it may not fit in overhead compartments.
- Ideal for 7 days or more of travel.
Hardside Luggage
- Shell Material: Hardside luggage features a rigid, hard outer shell typically made from materials like polycarbonate, ABS plastic, or aluminum, providing excellent protection for your belongings.
- Durability: Hardside luggage is known for its durability and ability to withstand rough handling, making it a preferred choice for protecting fragile items.
- Water Resistance: It's generally more water-resistant than softside luggage, offering added protection against rain or moisture.
Softside Luggage:
- Shell Material: Softside luggage is made from fabrics such as nylon, polyester, or ballistic nylon. This flexible material allows for more give and expandability.
- Flexibility: Softside luggage is more flexible and can often expand to accommodate extra items, making it a good choice for over-packers.
- Pockets and Compartments: It often features exterior pockets and compartments for easy access to travel essentials like documents, laptops, or toiletries.
- Lightweight: Softside luggage is generally lighter than hardside luggage, making it easier to maneuver and carry.
Absolutely, we've streamlined the process for initiating a refund request on our website to make it effortless for you. If your purchase doesn't meet your expectations, simply log in to our website and request a return by clicking here. If you need further assistance, don't hesitate to reach out to our dedicated team at 905-851-2001 x 29 or Toll-free at 1-833-662-7233, or you can send us an email at sales@luggagecity.ca to request a return authorization. Please note that all online purchases require a return authorization before being returned in-store or couriered back to our warehouse. It's important to mention that returns are accepted only for shipments made within Canada; unfortunately, international orders, including those from the US, are not eligible for refunds or exchanges. Your satisfaction is important to us, and we're here to assist you every step of the way.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
